We are still investigating why some people are still unable to get past the security conflict. It might help if I knew which version of Windows you are using, so that I can try to do some testing on that specific version.

I'm running Windows 7 (Home Premium) 64-bit. If there's any other information I could give to help, just let me know.

Thank you. I'll let you know if I need anything else. I'm also looking at this issue for another customer who is using Windows Vista Service Pack 2.

my game wont play at all. well it loads up to the oh look a big broken house. then no more. i have unjnstalled 3x now n still wont play. it seems no one can help. please someone help. my name is teresa..teri..

Teresa, someone else reported this issue in another thread here: http://www.ldwforums.com/ubbthreads/ubbthreads.php?ubb=showflat&Number=232977#Post232977.

Basically, their Display settings were making it so they couldn't see the "Start" button. Might be the same for you?

how do or to what do i change them. lol i bet thats it

Teri, I have replied to your support ticket several times, however, this post should help you.

Ok, Heather, I attempted to download again and here is exactly what I am getting. "Virtualfamilies2setup.eve is not commonly downloads and could harm your computer. delete/action/view downloads.
If I select "run anyway" from "Action", here is what I get;

Key required: The security key for this program currently stored on your system does not appear to be valid for this version of the program. Select "Yes" to enter a new key or "no" to revert to the default setting, (if any).

I am running Vista and am just trying to use the trail of this game. Help!!!!

For those using the number keys for movement, is anyone having issues with certain keys taking you in unexpected directions?

Found a similar post with reply under the technical issues forum. Thanks!

Kjc, we are investigating this issue and are hoping to having a new trial version of the game that will not give you that error very very soon. Please note that we do have a work around if you purchase the game from us.