I am having the same problem as imScott and I sent in a Support Form about 3 hours ago! Wanting my Game Guide, but please take your time Xay!

I got the message that I had either tried to access it too many times, or that teh time limit had expired.
Only bought the game 2 days ago, and accessed it only once.

We are working with Plimus to correct these issues, but until they are resolved, everyone will need to follow the procedures in Heather's edit at the bottom of this post. There are a lot of people with the same problem, and Heather is getting new links to everyone as fast as she can. We really do appreciate all of you hanging in there with us.

I thought I had this problem, but I don't. Here's what happened to me: Buying VV4 results in two emails. One email landed in inbox and the other in spam box. Since one made it in inbox, I didn't think to check spam box.

Then when I found the email in the spam box, the link was not live -- so you won't notice it unless you look closely.

Hope this helps someone.

Heather thank you so much for your prompt action.
I have the guide now.

I also have not been able to find the guide?

As I mentioned in the first post in this thread, we want everyone who has bought the game guide or the Developer's Edition bundle to receive everything you paid for. The way to do that is to follow the instructions I posted there:

I am having trouble unzipping the files. It doesn't seem to want to use anything but WinZip and I have not bought that (can you tell I am not computer savvy?) Is there an easy way?

Have you installed WinZip to your computer in the past, and then perhaps uninstalled it? It may have taken over the association for this file type. Windows from XP and later has support for zip files built-in; you should be able to right-click on the file/folder and choose "extract". If you have a different archive program, try right-clicking and choosing "Open with..." and choosing the program.

It might be an idea to download a free utility such as 7-zip to take the place of Winzip. When installing, make sure it is associated with zip files.

thank you Arnie, extract worked perfectly