I'm new too- how do I PM Xray?

Instead of PMing click on her click on the link in her signature and fill out a support form

I just tried to get the game guide and the link didn't work for me. It said something about the time alloted being expired. How can that be? I bought it yesterday. Is there a way to get it without paying for it?

Same problem here I also bought the game yesterday and can't download the guide :-(

I too am having the same problem with no extras for the game. Have filled out a support form.

Please rest assured that everyone who has filled out a support form will receive a reply from me.

If you have yet to fill one out and have a problem with getting the game or the game guide, please go to our Support FAQ by clicking the link in my signature, and I will respond as soon as possible!

@xay: I got the same problem, that the link has expired. But I sent a mail to the email address, mentioned in the order confirmation from plimus (support@ldw.com). Are you see this one also?

Yes, Heather will respond to email sent to support@ldw.com. The support form is the best choice, since it asks for the information that we need about the order, but an email will reach us, as well.

Now the game won't even open up. Just scrambles my desk icons and that's it.

Anybody there? What should I do?

I'd just like to thank LDW for the support they're giving - it wouldn't be easy with the flood of messages that would come on release of the game. We too didn't get the game guide (I can't help but wonder if gmail is a part of the problem as it'll block certain emails without even advising you) but after contacting LDW they were in touch with us within a short time and solved the problem.