There are two things that you should do when you encounter difficulty logging in to the forums. The first is to use the link at the bottom of the login page to access the "Forgotten login information" function. That function will send your forum name and password to your email address.

If that doesn't resolve the situation, or you're having problems getting registered (remember that all registrations are manually approved, and that can take several hours - especially during non-business hours), you can submit a support form and we'll take care of the problem.

Another thing to do is copy the password from your email and paste it into the password box, don't type it. That way the password is put in correctly even if you've accidentally left the caps lock key on, and you avoid typos.

Help.
I need help with Village Sim. I just upgraded my palm to the new palm tx. When I did so, my registration code no longer works. I am trying to find out how to get it to work. My village is on pause waiting because I can go no further on the trial version.
Please help.
Arywen

As you know your reg code is set to your palm user name. So if you have a new user name on the device your old code will not work.

What you will need to do, is submit a support request here and they will take care of it for you.

I have sent a message through the support page 4 times. They have not responded. What is the expected response time. I am very anxious to start playing again.
Arywen

Carla sent you a private message. I checked with her and she has responded to each of your support requests. Have you checked to see if her emails have gotten caught in a spam filter or junk folder?

Yesterday, I was helping my cousin make an account and she got the email but it took about 30 mins before they accepted her account. How long is it supposed to take for your account to be approved???

It depends. We only have one person doing the approvals, and it takes longer on the weekends and evenings. Approvals don't happen at all overnight.

Is that one person you??? OK, it was a weekend and an evening, so there you go, thanx.

I think so!